REFUND POLICY
SUBSCRIPTIONS, CANCELLATIONS, AND ELIGIBILITY Last Updated: 22 December 2025
Our Policy
This policy explains how refunds and cancellations work for Sitmaai. By purchasing or using our services, you agree to the terms outlined below.
Subscription Rules
Monthly: Cancel any time; subscription remains active until period ends. Fees are non-refundable once the cycle starts.
Annual: Plans are generally non-refundable unless required by law.
Setup & Services
Fees for setup, onboarding, or one-time professional services are non-refundable once the work has commenced, as resources are allocated immediately.
Eligible Exceptions
Full or partial refunds may be granted for duplicate payments, billing errors, or extended service unavailability caused solely by our internal systems.
Non-Refundable Cases
We do not provide refunds for change of mind, lack of usage, or issues caused by third-party platforms (e.g., WhatsApp/Meta, Google) or customer misconfiguration.
How to Request
Email support@sitmaai.com with your business name, payment date, and reason for the request. We typically respond within standard business hours.
Processing Time
Approved refunds are typically processed within 10–14 business days, depending on your bank and payment method.